Terms of Service

Platform Terms of Service

Turnitin Platform User Agreement

Welcome to use the AI education product promotion services provided by Turnitin (hereinafter referred to as 'the Company'). Please read the following terms carefully. This Platform User Agreement (hereinafter referred to as 'this Agreement') is an agreement between you (hereinafter referred to as 'User') and the Company regarding the use of this service. By accessing or using this platform, you indicate that you have read, understood, and agreed to comply with all content of this agreement, especially the terms involving exemption or limitation of liability.

1. Definitions and Interpretations

1. User: Refers to individuals or organizations who meet the conditions stipulated in this agreement, register for and use the platform services.
2. Platform Services: Refers to AI education product promotion related services provided by the Company through the platform, including but not limited to AI detection, AI reduction, AI writing tools, AI paper creation, and overseas academic appeal services.
3. The Company: Refers to Turnitin, responsible for the development, operation, and maintenance of the platform.

2. Service Content

1. Users can access multiple services provided by the Company through this platform, including but not limited to AI detection, AI reduction, AI writing tools, AI paper creation, and overseas academic appeal services.
2. Users should follow platform prompts and operate through the provided
3. Platform content may be adjusted due to business updates or maintenance. Users should understand the inconvenience caused by such adjustments.

3. User Responsibilities

1. Users commit to comply with national laws, regulations, and related policies when using this service, and shall not use this platform to engage in any illegal, non-compliant, or socially harmful activities.
2. Users shall not upload, publish, or disseminate any content that violates laws or infringes upon others' legitimate rights through the platform. Users should ensure the legality of their uploaded content. If any legal disputes arise from user content, the user bears full responsibility.
3. If users violate this agreement or relevant laws and regulations, the Company has the right to suspend or terminate services to such users and reserves the right to pursue legal liability.

4. Fees and Payment

1. Before using the AI education product promotion services provided by Turnitin (hereinafter referred to as 'the Company'), users should pay the corresponding service fees according to the service content and prices published on the platform. All prices and fee standards on the platform may be adjusted according to business needs and market conditions. The Company reserves the right to modify them at any time and will notify users through announcements before modifications.
2. Users should complete payment through legitimate payment channels provided by the Company, including but not limited to online payment and bank transfer. Users need to ensure the accuracy and legality of payment information provided during the payment process. After successful payment, users will receive corresponding payment confirmation and have the right to use the purchased services.
3. After completing payment, users confirm and agree to use the purchased services. Unless otherwise explicitly stated in this agreement or required by laws and regulations, service fees paid by users will be considered irrevocable payments.
4. If payment fails due to user operational errors or other reasons, users need to contact platform customer service for further processing. The Company bears no responsibility for any service delays or other consequences caused by payment failures.

5. Refund Policy

1. The AI education product services provided by the Company are instant-use services based on platform operations. Users will receive corresponding credits after payment, which can be used to redeem services on the platform. Since credits have no expiration date, fees paid by users are generally non-refundable. Users may not apply for refunds on grounds such as 'unable to use up credits' or similar reasons.
2. Credits obtained by users after payment can be used continuously. Credits remain valid indefinitely regardless of when they are redeemed, without time restrictions. Therefore, credit balance does not constitute grounds for users to apply for refunds.
3. If users pay incorrect service fees due to operational errors or other reasons not attributable to the Company, users should contact platform customer service promptly and provide relevant supporting materials. The Company will decide whether to allow adjustments or refunds based on specific circumstances after review, but reserves the final decision right.
4. Exceptions to the refund policy include but are not limited to:
   • If users are unable to use purchased services normally due to platform technical failures, the Company may refund fees for unused service portions as appropriate after verification;
   • If the Company cannot continue to provide services due to force majeure (such as natural disasters, legal changes, etc.), the Company will refund fees for unused service portions as appropriate based on service usage progress and actual fees paid by users.
5. For any service interruption, termination, or account closure due to user violation of this agreement or relevant laws and regulations, the Company will not refund fees already paid by users and reserves the right to further pursue user liability.

6. Intellectual Property Rights

1. The Company owns intellectual property rights to all content within the platform, including but not limited to platform interface design, data analysis tools, service algorithms, and other related technologies.
2. For content generated by users during platform use (such as submitted promotion plans, data analysis results, etc.), users should ensure their content does not infringe upon any third party's intellectual property or other legitimate rights.
3. The Company reserves the right to take legal action against users who violate these terms.

7. Privacy Protection

1. The Company respects and protects users' privacy rights and commits to collecting, storing, processing, and using user information in accordance with the Privacy Policy.
2. The Company will not disclose user information to any unrelated third parties without user authorization, except when required by law or government authorities.
3. Users understand and agree that when using this service, the platform will collect certain operational and device information for service optimization and security protection.

8. Disclaimer and Liability Limitations

1. The Company strives to ensure normal platform operation but does not guarantee uninterrupted or fault-free platform services. The Company bears no responsibility for service interruptions or losses caused by force majeure, third-party reasons, or user behavior.
2. The Company is not responsible for any losses or consequences caused by user operational errors, violations of this agreement, or improper use.
3. Users clearly understand and agree that any services or tools provided by the platform are for reference only. The Company bears no responsibility for decisions made by users based on platform information.

9. Agreement Effectiveness, Modification, and Termination

1. This agreement takes effect when users begin using this service. The Company has the right to modify this agreement at any time according to business development and legal requirements. Modified agreements will be announced on the platform, and continued platform use by users constitutes acceptance of the modified terms.
2. If users disagree with modified agreement content, they may choose to stop using this service; continued use indicates user acceptance of the modified agreement.
3. If users violate this agreement, the Company has the right to suspend or terminate user accounts and services at any time without refunding paid service fees.

10. Dispute Resolution

1. The formation, effectiveness, performance, interpretation, and dispute resolution of this agreement are governed by the laws of the People's Republic of China.
2. Any disputes arising from this agreement should be resolved through friendly consultation; if consultation fails, either party may file a lawsuit with the People's Court having jurisdiction where the Company is located.

11. Special Notes

1. If users have any questions about these agreement terms, they can contact us through the following methods:

   - Email:[email protected]

2. The Company reserves the final right of interpretation for these agreement terms.